About These Terms of Service
These Terms of Service apply to websites, applications, products, and services of Astroventis and affiliated entities. By using our websites, applications, products or other services (“Services”), you signify your acceptance of these Terms of Service. Individual Services may be further subject to additional terms and conditions.
- Privacy. Please review our Privacy Policy, which also governs your use of Covetrus the Services.
- Changes and Updates to Terms of Service. Please read these Terms of Service carefully. We review and may revise these Terms of Service from time to time as we add new features and services, as laws change, and as industry best practices evolve. We indicate the date the most recent changes were published on this page. If we update these Terms of Service with significant changes, we will let you know, for example by placing a note on our website. Please review periodically.
- Your Use of Content. The content available on or through use of websites, downloading any application from our web sites, or using our products or services, including but not limited to data, text, articles, software, images, graphics, downloads, icons, logos, photographs, audio and video, links and references, software, and other materials (collectively “Content”) is provided for informational purposes only. THE CONTENT IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT. WE NOT RECOMMEND OR ENDORSE ANY SPECIFIC VETERINARIANS, PRODUCTS, TESTS, PROCEDURES, OPINIONS OR OTHER CONTENT THAT MAY BE MENTIONED ON THE SITE. ALWAYS SEEK THE ADVICE OF A QUALIFIED VETERINARY PROFESSIONAL WITH ANY QUESTIONS YOU MAY HAVE REGARDING AN ANIMAL’S MEDICAL CONDITION. DO NOT DISREGARD PROFESSIONAL VETERINARY ADVICE OR DELAY IN SEEKING IT BECAUSE OF CONTENT ON THE SITE. RELIANCE ON ANY CONTENT ON THIS SITE IS SOLELY AT YOUR OWN RISK.
- Products, Services and Content Provided. All Services and Content are subject to US and international intellectual property laws. You acknowledge and agree that the Content and Services are owned by us, our suppliers and/or licensors, as applicable, and are protected by intellectual property laws. We reserve the right to change, modify, or delete the content at any time. You may not distribute, modify, transmit or publicly display the content without the prior written consent of Covetrus or its licensors or suppliers, as applicable. You shall take all reasonable steps to prevent any unauthorized reproduction and/or other use of the Content and will advise us promptly in the event you become aware of any such unauthorized use(s). We reserve the right to terminate or suspend access to Services and Content, in whole or in part, without notice.
- Your Account. In order to use some of the features or functionality offered through our Services, you may need to create an account and have a valid payment method associated with it. You are responsible for providing truthful and accurate information to create an account, and for maintaining the confidentiality of passwords to your account. If you are under 18, you may use the Content and Services only with the involvement of a parent or legal guardian. We reserve the right to terminate your account, refuse registration of passwords, refuse service, or terminate your rights under these Terms of Service, or cancel orders in our exclusive discretion. All information provided to us is subject to the Covetrus Privacy Policy. If you have questions about your account, or have reason to believe that your account with us is no longer secure, you agree to immediately notify us at [email protected].
- Third Party Links. The Site may contain links or other references to web sites and/or services operated by third parties including, without limitation, social media and social networking services (the “Third Party Sites”). Your use of any Third Party Sites is subject to the privacy policies and terms of use established by the specific Third Party Site, and Covetrus disclaims all liability associated therewith. The presence of any link or reference to a Third Party Site does not indicate any approval or endorsement by Covetrus. Further, descriptions of, or references to, third party products, services or publications within Covetrus Services do not imply endorsement of, and Covetrus is not responsible for and disclaims any endorsement of, any such product, service or publication. To personalize your experience with our Services, you may have the ability to log in via certain Third Party Sites. Third Party Sites will provide us with access to certain information that you have provided to such Third Party Sites, and we will use, store and disclose such information in accordance with our Privacy Policy. However, please remember that the manner in which Third Party Sites use, store and disclose your information is governed solely by the policies of such third parties, and we shall not have any liability or responsibility for the privacy practices or other actions of any Third Party Sites that may be enabled within our Site.
- Code of Conduct. You agree to use our Services solely in compliance with these Terms of Service and applicable law. Without limiting the generality of the foregoing, you agree not to do any of the following: spamming; phishing; transmission of unlawful, harmful, objectionable, or in appropriate content; transmission of trade secrets; transmission of advertisements, solicitation, or unsolicited commercial or harmful communication; restriction of or interference with any other visitor from using the Services; directly or indirectly expressing or implying that statements you make are endorsed by us; uploading any content containing any virus, worm, unauthorized file, script, or program designed to damage or allow unauthorized use of or access to the Services; removing any copyright, trademark or proprietary rights notices; framing or mirroring any portion of the Site; use of any spider, site search/archival application, bot, or other manual or automatic device or process to retrieve, index, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents; forging or otherwise manipulating headers or identifiers in order to disguise the origin of any email; use false email addresses, or misleading content to impersonate another person; or harvest or collect information about the Site visitors or members without their express written consent.
- Purchases.
- 8.1 If you wish to purchase any products through our websites or applications, you will be asked by us or the third-party provider of the Services to supply certain information applicable to your purchase, including, without limitation, credit card details and shipping information. You understand that any such information will be treated by us in the manner described in our Privacy Policy. You agree that all information that you provide to us or such third- party provider will be true, accurate, current and complete.
- 8.2 You agree to pay all fees and charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. All amounts appearing on websites and applications are quoted in local currency. Payments must be made using a valid payment card. Debit or credit card payments are processed using a third-party payment processor.
- 8.3 Despite our efforts, products listed on our websites, applications, or in our printed formularies may be mispriced. If we discover a mispricing, we will do one of the following: (a) if an item’s correct price is lower than the stated price, we will charge the lower amount and ship you the item; or (b) if an item’s correct price is higher than the stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
- 8.4 Descriptions or images of, or references to, products do not imply our endorsement of such products. We reserve the right, without prior notification, to change such descriptions or references, to change the prices, fees and charges associated with any Service, to limit the order quantity on any Service, to reject, correct, cancel or terminate any order, and/or to refuse to provide any Services to you. Verification of information applicable to a purchase may be required prior to our acceptance of any order. Price and availability of any Services are subject to change without notice.
- 8.5 Once you have completed your purchase, you will receive an e-mail confirming your order. Please keep this e-mail as it is your sales receipt and order confirmation for products ordered, and will include your order number. All order fulfillment e-mails will contain a contact e-mail address which you should use to contact your veterinarian or our customer support if you require additional information about orders, pricing, products, services, accounts or passwords. The address for support is: [email protected].
- 8.6 Subject to applicable law, shipping, return and exchange of any Service purchased from the Site will be governed by our Shipping and Return policies. We reserve the right, without prior notification, to change our Shipping and Return policies at any time. We attempt to be as accurate as possible in the description of products on the Site. However, we do not warrant that product descriptions or other content is wholly accurate, complete, reliable, current or error-free. If a product offered on the Site is not as described, your sole remedy is to return it in unused condition. PLEASE NOTE THAT PRESCRIPTION MEDICATIONS MAY NOT BE RETURNED, AND ALL SALES ARE FINAL PER STATE AND FEDERAL LAWS.
